Tag Archives: ticket

Sit down or risk losing seat warning to Norwich City fans

Norwich CityImage copyright Getty Images
Image caption Fans in a section of the Barclay Stand at Carrow Road have been given the ultimatum

Football supporters have been sent a letter warning them to sit down during matches or risk losing their seat.

Norwich City said it is under “direct threat of having capacity reduced” after being told standing levels in its all-seater stadium was “unacceptable”.

Fans in one section of its Carrow Road ground have been told to stay seated at their next home game on Saturday.

A club spokesman said it issued the ultimatum after consultation with the body that grants safety certificates.

He added the Championship club had been working with the Norfolk Safety Advisory Group to “tackle an issue with persistent standing in Block A of the lower Barclay Stand this season”.

“This follows very strong complaints from season ticket holders in that area whose views of the game have been partially or wholly obstructed for long periods due to people persistently standing in front of them,” he said.

‘Expectation to stand’

Persistent standing in all-seater stadiums in the top two divisions of English football is not permitted as a result of the Taylor Report, published in 1992 after the Hillsborough disaster.

Norwich City said stewards who had asked fans to sit during matches had been “met with resistance and in some cases intolerable verbal abuse”.

Founder of the Barclay End Norwich Supporters’ Club, Neil Thomas, said: “We obviously don’t want any areas being closed in the ground. I feel this is something that has been forced upon the club.

Image copyright Getty Images
Image caption Norwich are currently 16th in the Championship table and have failed to win in their last eight matches in all competitions

“We’ve been pushing for safe standing for quite a while, obviously that needs a legislation change to happen, but people do have the expectation to stand if they are in a more vocal area of the ground.”

The club has said recently it is exploring implementing safe standing at Carrow Road, should it be permitted in the future.


New fines launched for train passengers travelling without tickets

PASSENGERS on Northern trains now face on-the-spot fines if they have not bought a ticket before boarding.

The company brought in changes yesterday which will see a team of inspectors patrol stations on the Airedale and Wharfedale lines between Bradford Forster Square, Leeds, Ilkley and Skipton.

Ticketless travellers could get a £20 penalty fare as Northern tries to crack down on fare-dodgers.

But Shipley Conservative MP Philip Davies said there was a risk of passengers being made to feel like criminals. He said: “People who want to and are aiming to pay for a ticket should not be fined.”

He said Northern, as what he called a “monopoly provider”, was behaving in an “unacceptable manner” towards law-abiding people.

He said: “Northern need lessons in customer service. They should restrict themselves to penalising people trying to leave a station having not paid and having not attempted to pay. There are a number of reasons why people may not have a ticket in advance – ticket machines not working, long queues at machines or ticket counters – and those people should not be made to feel like criminals and go through the bureaucracy of appealing against fines.

“I have made clear to Northern if there is just one example of a customer who seeks to pay for a ticket being fined I will do everything I can to see Northern lose this franchise.”

A spokesman for Northern said it was too early to say how many penalty fares had been issued because of the scheme but that new ticket machines had been installed at all stations on the line.

He added that the decision to issue a traveller with a fine will depend on individual circumstances and an appeal process is in place.

Several passengers arriving at Bradford Forster Square yesterday said they did not even know about the fines.

Chloe Burkinshaw from Shipley said: “It’s shocking. I didn’t know about it before today, it’s not been publicised enough.

“I think it’s going to catch me out, especially if I’m running late for my train.”

Lara Aleda, who commutes to Bradford, said: “I don’t think people have been given enough notice, especially people who don’t use the train every day. I only found out because a conductor told me.

“It’s not really going to catch the people who are really dodging fares. It’s a waste of paper.

“It means you’re either going to get fined or you’re going to miss your train.”

Customers paying by cash will need to get a Promise to Pay notice from the ticket machine before getting the train to show the conductor.

Northern said previously that it was introducing the system because reducing the number of people who travel without a ticket is in the interests of customers who pay their fares.

Newspaper headlines: Pressure grows over Brexit and the ‘call girl who rocked Britain’ dies

Image caption The Guardian reports that Theresa May is facing growing pressure to secure a breakthrough in the Brexit talks with the EU. The paper also reports on the death of Christine Keeler, who had an affair with Conservative cabinet minister John Profumo as a teenager in the 60s. The scandal shook Harold Macmillan’s government. She is pictured on almost all of Wednesday’s front pages.
Image caption City AM reports that Brexit Secretary David Davis is seeking to reassure MPs over the future of Northern Ireland, in the wake of Monday’s intervention in negotiations by the Democratic Unionist Party.
Image caption The Daily Telegraph says Theresa May is facing a Cabinet revolt after Brexiteers expressed fear the prime minister was trying to force through a soft Brexit.
Image caption The Metro reports on the biggest rail fare increase in five years. The newspaper says ticket prices are due to go up by 3.4% on average in 2018.
Image caption The i says there have been renewed calls from passengers and Labour for Britain’s railways to be renationalised, following the news of the rail fare increase.
Image caption The Times says it has learnt that Chancellor Philip Hammond has been banned from using a fleet of RAF jets and helicopters until the Treasury settles a bill with the Ministry of Defence.
Image caption The Financial Times reports that James Murdoch has been suggested as a potential successor to Bob Iger, chief executive of Walt Disney, in talks with the company over the sale of 21st Century Fox.
Image caption The Daily Mail reports on a pledge by 100 nations to stop polluting the oceans.
Image caption The Daily Mirror reports that counter-terror police have foiled an alleged plot to kill Theresa May and bomb Downing Street.
Image caption The Sun focuses on the same story and says two men have been charged by police.

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Rail fare rise biggest for five years

Train tickets coming out of machineImage copyright PA

Train fares in Britain will go up by an average of 3.4% from 2 January.

The increase, the biggest since 2013, covers regulated fares, which includes season tickets, and unregulated fares, such as off-peak leisure tickets.

The Rail Delivery Group admitted it was a “significant” rise, but said that more than 97% of fare income went back into improving and running the railway.

A passenger group said the rise was “a chill wind” and the RMT union called it a “kick in the teeth” for travellers.

The rise in regulated fares had already been capped at July’s Retail Prices Index inflation rate of 3.6%.

The fare increase is above the latest Consumer Prices Index inflation figure of 3%, which was a five-and-a-half year high.

Are you joining the ‘£5k commuter club’?

The chief executive of passenger watchdog Transport Focus, Anthony Smith, said: “While substantial, welcome investment in new trains and improved track and signals is continuing, passengers are still seeing the basic promises made by the rail industry broken on too many days.”

One in nine trains (12%) have arrived late at their destinations in the past 12 months.

The Rail, Maritime and Transport (RMT) union general secretary Mick Cash said: “For public sector workers and many others in our communities who have had their pay and benefits capped or frozen by this government, these fare increases are another twist of the economic knife.

“The private train companies are laughing all the way to the bank.”

Paul Plummer, Rail Delivery Group chief executive, told the BBC’s Today programme: “We are very aware of the pressures on people and the state of the economy and are making sure everything we do is looking to improve and change and make the best use of that money.”

Mr Plummer admitted it was “a significant increase” – the highest since fares rose by 3.9% in January 2013.


Analysis: Richard Westcott, BBC transport correspondent

Image copyright Getty Images

You might think that popularity is a good thing, but it’s causing the railways some problems.

Here’s some examples. Passenger numbers on routes into King’s Cross have rocketed by 70% in the past 14 years. On Southern trains, passenger numbers coming into London have doubled in 12 years.

That’s got to be good for easing congestion and reducing vehicle pollution… but much of our rail network is still Victorian and it’s buckling under the strain of all those extra people.

There is a push to bring in new trains, stations and better lines, but it’s difficult to upgrade things while keeping them open and it’s seriously expensive.

The money’s got to come from somewhere and in recent years it’s the fare payer that’s been asked to pick up a bigger proportion of the tab.

It means that, year in and year out, many people have seen their season ticket go up much more than their salary, if they’ve had a salary rise at all.



Figures published by the Office of Rail and Road figures in October showed that £4.2bn was given to the rail industry in 2016-17 – a drop of nearly 13% on the previous year, taking inflation into account,.

The Rail Delivery Group said that private investment in rail reached a record £925m in 2016-17.

It added that in the next 18 months, services around the country would be improved with more trains and better services and stations.

Routes to benefit include Crossrail, Thameslink, Edinburgh to Glasgow, Great Western and Waterloo and the South West while there will also be upgrades in the Midlands and the North.

Selection of new annual season ticket costs from January 2018

Woking to London – £3,248 – £112 increase

Ludlow to Hereford – £2,212 – £76 increase

Brighton to London – £4,332 – £148 increase

Liverpool to Manchester – £3,152 – £108 increase

Neath to Cardiff – £1,708 – £56 increase

Maidenhead to London – £3,092 – £104 increase

Whitehaven to Carlisle – £1,920 – £48 increase

Epsom to London – £2,228 – £76 increase

Gloucester to Birmingham – £4,108 – £140 increase

Thetford to Norwich – £1,932 – £64 increase

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Dalston bus ticket clash: Eight police officers injured

Kingsland High StreetImage copyright @CityJohn
Image caption Police were confronted by a crowd on Kingsland High Street in Dalston

Eight police officers were injured after being confronted by a crowd in Dalston, east London, on Friday evening.

It came after a bus passenger was found not to have a valid ticket by police officers supporting TfL inspectors.

The officers sustained facial injuries including cuts and bruises and two were taken to hospital with concussion.

Two teenage girls and an 18-year-old man were arrested over the incident on Kingsland High Street.

A 15-year-old girl was arrested on suspicion of fare evasion and assault on a police officer.

The man and a 16-year-old girl were held on suspicion of assaulting a police officer.

The officers taken to hospital have since been discharged.

Daniel Corneille jailed for Sheerness traffic warden attack

A man has been jailed for two years for an attack on a traffic warden, which sent his victim crashing into the window of a restaurant, fracturing his shoulder.

Daniel Corneille, 47, of Estuary Road, Sheerness, pleaded guilty to grievous bodily harm at Maidstone Crown Court and was sentenced on Thursday.

The traffic warden was issuing Corneille a parking ticket as he was blocking paving which was designed to help visually impaired people cross the road. He was also on double yellow lines.

Corneille started to shout and swear at him before pushing him over, Kent Police said. He then got in his car and drove away.

Scottish railway station is least used in Britain

Barry LinksImage copyright Google
Image caption Barry Links station is located between Dundee and Carnoustie

A railway station in Angus is the least used in Great Britain, new figures have revealed.

Just 24 passengers travelled to or from Barry Links station in 2016/17, according to data published by the Office of Rail and Road (ORR)

Only two ScotRail trains stop at the station, which is unstaffed and has no facilities, each day between Monday and Saturday.

The station, which opened in 1851, is located between Dundee and Carnoustie.

Brian Boyd, an independent councillor on Angus Council, said the station was used more than the figures suggested.

‘Way out’

He said: “Many people buy Carnoustie tickets but get off at Barry.

“These figures are quoted based on who buys tickets for stations and you can’t buy a ticket at Barry so you buy it at Carnoustie.

“I can assure you there’s at least a dozen passengers coming off each and every evening from the tea-time train at Barry.

“Yes, there aren’t many trains that stop there but the figures are way out, in my opinion.”

Mr Boyd, who represents the Carnoustie and District Ward, expects the station to be well-used next summer as golf fans travel to the Open Championship.

He said: “With golf coming in 2018, it will used considerably more because it’s right on the perimeter of the world-renowned golf course.

“It’s an important station for the area.”

Last year‘s least-used station, Shippea Hill in Cambridgeshire, saw its passenger figures rise from 12 to 156 over the last 12 months.

Image copyright Ashley Dace/Geograph
Image caption The numbers of people using at Shippea Hill have risen dramatically

It received a publicity boost when Great British Bake Off finalist Ian Cumming offered mince pies to people who disembarked at the station on Christmas Eve 2016.

The data suggested that Glasgow Central and Edinburgh Waverley are Scotland‘s busiest railway stations, with 32,060,134 and 22,582,342 entries and exits respectively.

London Waterloo maintained its title as Britain’s busiest station for the 14th consecutive year.

Some 99.4 million passengers used the station in the past year, up by more than 250,000 on 2015/16.

The ORR survey covers 2,560 UK mainland railway stations.

Five other stations – Tees-side Airport, Breich, Kildonan, British Steel Redcar, and Reddish South had fewer than 100 entries and exits.

CMA: Secondary ticket websites may be breaking the law

Alex Turner of Arctic MonkeysImage copyright Getty Images
Image caption Bands like the Arctic Monkeys have called for reform of the industry

Secondary ticketing websites may be breaking the law, by failing to tell consumers about restrictions on the tickets they’re buying.

After a year-long investigation, the Competition and Markets Authority (CMA) found widespread concerns about such websites.

It said some of them had taken action to improve, but others had not.

The CMA has not named the websites involved, but it is threatening to do so if they don’t comply.

It may also take action in the courts.

Secondary ticketing websites are designed to re-sell tickets to concerts, shows and events where the original buyer can no longer attend.

The four largest sites, Get Me In, Viagogo, Stubhub and Seatwave were all investigated as part of the enquiry.

All four agreed to make some changes in March 2015, before the CMA investigation began.

Get Me In and Seatwave said they had complied with the law since November 2016.

Image copyright AFP

“Our investigation has identified concerns that the law protecting consumers is being broken,” said Andrea Coscelli, the chief executive of the CMA.

“Thousands of people use these sites and they have a right to know if there is a risk that they will be turned away at the door, who they’ve bought their ticket from or exactly what seat at the venue they’re getting for their money.”

The CMA says it must be made clear to consumers:

  • whether there are restrictions on using a re-sold ticket which could stop someone getting into an event
  • whom they are buying from. In some cases the seller could be a business, not an individual
  • exactly where in the venue they will be sitting

The news was welcomed by the FanFair Alliance, a group that campaigns against online ticket touts.

“It is has taken far too long to get here, but a Sword of Damocles now hangs over the entire secondary market,” said a FanFair Alliance spokesperson.

“If they fail to deliver root-and-branch reforms, we expect the largest resale platforms to face significant consequences.”

‘Pressure selling’

The CMA has also found some additional concerns, such as “pressure selling”.

In some cases websites are making false claims about the popularity of tickets, putting pressure on consumers to buy quickly.

In other cases consumers can have difficulty getting their money back, despite guarantees on the website.

The CMA also highlighted instances of speculative selling – where businesses advertise tickets they do not yet own – and cases where secondary sites are being used as primary sellers.

Ticketmaster, which owns Get Me In and Seatwave, said it welcomed the CMA’s initiative.

“We have been working closely with the CMA to ensure that we are compliant with consumer law, offering unparalleled transparency to fans when purchasing tickets,” a spokesperson said.

Several high-profile bands, including the Arctic Monkeys and One Direction, have called for tighter enforcement action on such sites.

Under the Consumer Rights Act, offending sites face fines of up to £5,000.

Equipment removed from controversial car park

A parking company has removed its ticket machines, cameras and signs from a controversial Saltaire car park.

Last month, private car park company Smart Parking was given a deadline of the end of November to “close” the Oastler Road site as a pay car park after the land was declared a public highway, and the car park unlawful.

Now, much to the delight of local councillors, the company’s equipment and signs (pictured) have been fully removed from the site, leaving shoppers free to park there without paying.

The company was reported to the British Parking Association.

Although Smart Parking has not been issuing fines since October, it is thought that many motorists have still been buying tickets.

Councillor Kevin Warnes said they would now be fighting for a “full refund” for anyone who was fined by the company.

Bus partnership announces £23.5m investment

A MULTI-million pound investment has been ploughed into new buses for West Yorkshire.

Bus 18 partners First West Yorkshire, Arriva and Transdev have announced their joint total investment for 2017 reached £23.5m.

The partnership was launched in March by the three bus companies, the Association of Bus Operators in West Yorkshire and the Combined Authority.

It has already seen improvements made to information displays, a new MCard android app and the approval of £1m worth of funding to work on schemes to ease congestion.

Investment has also been made in new, low-emission vehicles and they have launched a ‘no quibble’ free journey guarantee for any customer not happy with their bus journey, and a refund for a taxi journey home if the last bus that night fails to show within 20 minutes of the scheduled time.

Alex Hornby CEO for Transdev Blazefield, said: “Millions is being invested right now by local bus operators in the latest low-emission vehicles to make buses a better choice to travel in and around West Yorkshire, and on routes from outlying towns and cities too.

“Here at Transdev, we remain committed to invest in buses that people want to be seen on.

“All our fleet in Leeds has been renewed in the past two years, including new Euro VI buses for the 36, now running every 10 minutes between Harrogate and Leeds, which as well as featuring a top-spec customer environment, boast less harmful emissions than a brand-new diesel car.”

Jonathan Woodhouse, Head of Operations for Arriva Yorkshire, said the firm was “delighted” to be involved in the partnership.

“Playing a vital role in transportation in West Yorkshire, we are committed to making buses easier to use and more environmentally friendly,” he said.

“In 2017 over £7m has already been invested to achieve this with 37 new buses with Euro VI engines, and further investments will be made in 2018.”

While Paul Matthews, Managing Director at First Leeds, said: “As one of the major bus operators in Leeds, we understand the vital role we play in working with our Bus18 partners to find solutions to help reduce air pollution across West Yorkshire, which is why our investment in new low-emissions vehicles is a step in the right direction.

“Allied to our commitment to invest in 284 new vehicles in Leeds with the latest engine technologies by the end of 2020, we are delighted to announce that the first of these vehicles will be out on the roads before the end of this year.

“The new vehicles will be fitted with Euro VI engines, which demonstrate our commitment to helping to improve the air quality across the city, as these engines produce over 90 per cent less harmful pollutants than the vehicles they replace.”

Councillor Keith Wakefield, West Yorkshire Combined Authority Transport Chair, added: “Air quality in our towns and cities is a key issue for local Councils and the Combined Authority.

“Bus18 is where the Authorities and commercial bus operators work together to encourage people out of their cars onto cleaner buses.

“We will harness bus operators’ investment in new buses together with current government funding to improve emissions from older buses to increase the numbers of passengers travelling on a clean bus fleet.”

Last week it was also announced that Bus18 was working towards launching a discounted ‘go anywhere’ day ticket for young people, a key priority for the partnership.

Last week it was also announced that Bus18 was working towards launching a discounted ‘go anywhere’ day ticket for young people – a key priority for the partnership.

The work carried out under Bus18 has been described as “just the beginning”, with the team’s aim being to “set the foundations for a brighter future for bus passengers across the county for years to come”.