Tag Archives: help

Seeking support

Media playback is unsupported on your device

Media caption‘I would have died without Help to Rent’

For Steve, homelessness started when his relationship broke down.

He moved into shared accommodation and after going into hospital with pneumonia he came home to find the landlord changing the locks.

Soon he was on the streets.

“People think if you’re homeless you must be some kind of addict or a bad person,” he says. “But it takes such a little spark to cause the fire of homelessness. And trying to find help is actually quite hard because it’s not that well signposted.”

Councils have a legal duty to help families, pregnant women and other vulnerable people who find themselves homeless. But as a single man Steve did not qualify as “priority need” and the private rented sector was the most viable option.

Image caption A Help to Rent scheme helped Steve find a long-term home.

But renting in the private sector is expensive.

With most landlords requiring a deposit, a month’s rent in advance and agency fees of up to £350 the costs add up.

Research by homelessness charity Crisis found these upfront costs can range from around £900 for shared accommodation in Yorkshire to over £2,000 for a one-bed flat in London.

This would be a significant amount for anyone, but for someone who is homeless it can be an insurmountable barrier.

This is on top of the fact that most landlords are unwilling to rent to someone on benefits, let alone someone who is homeless – research by Crisis found only 20% of landlords would be willing to let to homeless people.

Eventually Steve was put in touch with a charity in Elmbridge, Surrey, an area he knew.

Elmbridge is in Chancellor Philip Hammond‘s constituency and is one of the most expensive postcodes in the country. Rents and therefore deposits are very high.

Owning virtually nothing except for a few clothes, Steve had little hope of getting the money together for a deposit to rent.

Elmbridge Rentstart helped him find a suitable home and provided a six month bond on his deposit, as well as paying the first month’s rent.

Instead of a cash deposit the charity provides a guarantee to the landlord to cover any damage to the property or unpaid rent, removing the financial risk.

If there is any damage to the property at the end of a tenancy the charity either tries to rectify the issue using volunteers, for example through redecorating, or will pay the landlord directly.

However, they found with the right support deposit deductions tend to be low.

Long-term solution

Rentstart also provided support to help Steve understand the process and the benefits he was entitled to.

“Without Rentstart’s help I would probably have been dead,” he said.

“I wouldn’t have known where to start looking for benefits. I wouldn’t have even known benefits were available. I would have been on the streets in the winter and I probably wouldn’t have seen the winter through.”

The scheme aims to find a long-term solution, matching tenants to suitable homes and providing ongoing support.

“I’ve been living here for four years. And it’s because they did their research,” he explains.

“They didn’t just say ‘well you’re homeless, you’re going here’. I knew the area, I knew the people and I knew where to look for work. I had connections.”

Image caption Chief Executive of Elmbridge Rentstart Helen Watson backs a government-funded rent deposit scheme.

Ahead of the Budget, Crisis is calling for the government to fund more Help to Rent schemes like the one in Elmbridge and a national rent deposit scheme.

This would provide a commitment from the government to guarantee a deposit for tenants who can’t afford to pay one upfront.

A spokesperson for the Department for Communities and Local Government said it was investing £950m up to 2020 to reduce homelessness and a further £2bn in affordable housing.

But Helen Watson, Chief Executive of Elmbridge Rentstart, said a government-funded rent deposit scheme would make a huge difference to organisations like hers.

“It would mean the really limited resources we have to hold to have our own bond scheme would be freed up to house more people in other ways,” she says.

The Westminster Policy Institute estimated funding the scheme would cost £31m a year. But Crisis says the long-term annual savings could be up to £595m, by taking pressure off local authority services and preventing people becoming homeless, allowing them to move off benefits and back into work.

The Homelessness Reduction Act, which comes into force next year, places extra responsibilities on councils to prevent homelessness. Crisis says Help to Rent would help homeless people into the private rented sector, taking the pressure of councils.

Immediate help

Helen Watson acknowledges the need for more social housing but says the private rented sector could also offer solutions.

“With the private rented sector you can pick where you want to live. So if you’ve got problems in a particular area because the network’s not good and you’re trying to recover from a drug or alcohol problem, somewhere else, perhaps where you can find work, is a really good solution,” she says.

“Of course we need more social housing but the private rented sector is a good solution when it’s properly managed by the right sort of organisation.”

Tom Say, a senior campaigns officer at Crisis, agrees.

“We absolutely need to build more social housing but that’s a long term goal. It will take years to build that new housing to get the stock we need,” he said.

“There are homeless people that need help right now and this is a quick way for the government to help those people.”

Steve now works for Elmbridge Rentstart himself, spending his evenings locating homeless people in the area who might be in need of help. He says the Help to Rent scheme changed his life.

“Without the support and guidance it gave me, I’d be worse off than the guys I go out and help.”


GALLERY: Vote for your winner in our Children’s Digital Christmas Card competition!

It’s time to pick your winner in our Children’s Digital Christmas Card Competition!

We’ve had lots of amazing entries for this year‘s contest

There will be winners in each of our three age group categories – 4-6, 7-10 and 11-14 – as well as one overall winner.

To vote, choose your favourite card from the gallery at the top of this page and make a note of the four-digit number in the caption.

Then, you can either phone 0901 360 plus the four digits for your winner or vote by text by sending the word CARD, then a space, then the four-digit code to 80360.

Calls cost £1.02 per minute plus your phone company’s access charge. Calls from mobiles and some other networks may cost more. Texts cost £1 plus your normal operator text charge. Telephone and text lines are open until 11:59pm on December 1. Call 0207 998 0549 for help and advice on phone and mobile services.

VIDEO: Time flies! Watch company makes Yorkshire’s first drone delivery to customer in Keighley

A customer in Keighley has received what’s thought to be Yorkshire’s first drone delivery.

The unmanned delivery aircraft dropped off two watches from Yorkshire business Weird Ape.

The firm, based in Halifax, decided to run the trial after market research suggested it was something its customers wanted – and, says founder Stefan Kozikowski, “to see if it was possible”.

Stefan said: “Watches are small, light and high value making them ideal candidates for drone deliveries.” The drone can fly in a straight line at 20mph, cutting delivery times drastically – the whole process from order to delivery took just 45 minutes.

Bradford Telegraph and Argus:

The drone on its travels through the West Yorkshire skies

After agreeing to take part in the trial, the customer – who hasn’t been named – received a text message notification when the drone was 10 minutes away from their address, then put out a special landing marker to help the robot drop its cargo in the right spot.

Weird Ape’s system uses a unique delivery system that opens automatically on landing, and there’s a fishy story behind it.

Stefan explained: “At first we were integrating a receiver and servos to open the hatch. This all needed additional power and added weight.

“Seeing us struggle with the design our accountant, an avid fisherman, suggested we create a much simpler design based on a bait dropper. This clever design didn’t require any of the complicated communications equipment, saving cost and weight.”

Bradford Telegraph and Argus:

The drone makes its drop.

Drone delievery technology has come a long way since 2013, when Amazon boss Jeff Bezos first announced the firm was working on flying robots to deliver packages to its Prime customers.

At the time, many in the tech world struggled to take the idea seriously.

But by December 2016 Amazon UK made the world’s first drone delivery during a trial scheme in Cambridge.

Since then a number of companies have begun experimenting with drone delivery around the world.

Unlike Amazon’s fully automated trial, Weird Ape’s delivery, which took place on October 31, used a human pilot licensed by the Civil Aviation Authority.

Grenfell tragedy: Councils plan £380m fire safety spend

GrenfellImage copyright Getty Images
Image caption Fire safety measures councils have started implementing range from the removal of cladding and installation of fire doors

Councils across the capital will be spending a total of about £383m to make social housing safer following the Grenfell fire, research by BBC Radio London has found.

About half of London‘s boroughs have asked for financial help, which the government has not yet agreed to.

Of 33 London boroughs contacted following the disaster in June, 26 responded with estimated costings.

Four boroughs said it was too early to know how much they would be spending.

Two councils had no council housing to implement additional fire safety measures to.

The Royal Borough of Kensington and Chelsea – the council where the Grenfell Tower stood – did not respond to BBC Radio London’s research request.

Image copyright AFP
Image caption Firefighters were called to Grenfell Tower at 00:54 BST on 14 June

Ahead of Wednesday’s budget, some councillors in London are calling on the government to make good on its promise in the days that followed the Grenfell fire to help councils with fire safety measures.

Measures councils have started implementing range from the removal of cladding and installation of fire doors and smoke alarms, to 24-hour security patrols on some blocks.

Other costs include removing people from their homes and temporarily re-housing them for safety reasons.

Ten councils are planning to put in sprinklers, with a further 11 considering installing sprinklers in council housing blocks.

Four highest planned spends

  • Southwark £162m (£62m spent so far, £100m estimated if sprinklers retrofitted)
  • Wandsworth £30m (Sprinklers and cladding)
  • City of London £25m (Fire compliant doors, sprinklers and fire alarms)
  • Hammersmith & Fulham £20m (Fire safety plus scheme)

Croydon has already started the process of installing sprinklers in 25 blocks over 10 storeys high at a cost of £10m.

However, Wandsworth has even bigger plans – to retrofit sprinklers in all 99 of its council blocks – which along with removing cladding, will cost it about £30m.

Wandsworth has faced criticism from some leaseholders over being required to contribute towards the cost.

So far eight councils have told BBC Radio London they would look at charging leaseholders for fire safety works while six would not.

Malcolm Grimston, an independent councillor in Wandsworth, said it was the government rather than the council or local people who should foot the bill.

Mr Grimston said: “It seems to me entirely unfair that that amount of money is coming out of the repair fund.

“We have a big problem with damp in our council flats. There are many of them that haven’t had kitchens replaced for 30 or 40 years.

“This is a vast amount of money which could do an enormous amount of good and it seems to me only fair that rather than the tenants having to pay that, that money should come from general taxation.”

Image copyright Getty Images
Image caption The final death toll from the fire was confirmed as 71 by the authorities in November

Conservative run Wandsworth council said it had been in discussion with the government about funding but had not asked for any money.

Some 15 councils, including Labour-run Croydon, Lambeth, Newham and Southwark, have written to the government asking for money but said they had not been offered any funds.

Labour leader Jeremy Corbyn has called on Chancellor Philip Hammond to set aside up to £1bn to fit sprinklers in all council blocks.

Labour-run Tower Hamlets said it cannot afford sprinklers and it wants the government to use Wednesday’s budget to meet a promise made by Communities and Local Government Secretary Sajid Javid following the Grenfell fire in June, when he said he would do “whatever it takes” to make high-rise buildings safe.

A spokesperson for the Department for Communities and Local Government said “councils should contact the DCLG to discuss their position if they have any concerns about funding fire safety works”.

“Building owners are responsible for ensuring their buildings are fire safe and we expect them to fund fire safety measures,” the spokesperson added.

Schools to help design web safety tool

FOUR schools in Bradford are competing in a competition to design an online tool to keep people safe online.

BBG Academy, Dixons Allerton Academy, Queensbury School, and Samuel Lister Academy are four of 26 schools taking part in the contest, organised by West Yorkshire Police and Crime Commissioner Mark Burns-Williamson.

Children aged 11 to 14 are being asked to design a resource – whether it be a website, leaflet, phone app or even a rap – to help people be safe on the internet.

Schools will also have to prove as part of the entry the safety message has worked on a small sample group of students.

Mark Burns-Williamson said: “The majority of cyber crime is preventable and there are some simple steps that you can take to vastly reduce your chances of being targeted, such as ensuring you use strong passwords and don’t click on suspicious links.

“The problem comes with raising awareness of these steps which aren’t always the most interesting things to read.

“However, who better to help than young people themselves who are often at the forefront of technology and much more digitally aware than most adults.”

The deadline for entries is Monday, December 18 with the final being held at West Yorkshire Police’s training base at Carr Gate, Wakefield, on Safer Internet Day, Tuesday, February 6, 2018.

Local schools join partnership to get more girls involved in beautiful game

A GROUP of Bradford schools have started a new partnership with the Football Association to get more girls playing the beautiful game.

The Tauheedul Education Trust , which runs two secondary school in the city and three primary schools, has become the first academy trust to become an FA Girls’ Area Hub.

It means the schools have joined a network of organisations that support and deliver girls’ football across England to change perceptions and social barriers to participation in the game, and to create an inclusive and engaging programme of activities.

The Bradford schools under the Tauheedul umbrella are Laisterdyke Leadership Academy, Tong Leadership Academy and primaries Thornbury Academy, High Crags Academy and Barkerend Academy.

The partnership has now officially kicked off, and girls at Laisterdyke marked the partnership with a number of activities during Girls Football Week earlier this month.

Events included a kick-ups challenge and an inter-school tournament.

Pupils from Year 7 up to Year 11 all had the chance to take part in a day of football matches, before battling against one another to notch up the most kick-ups.

Tara Walker, a PE teacher at Laisterdyke Leadership Academy, said: “Our girls embraced the opportunity to get out onto the football field during Girls’ Football Week, with many girls who wouldn’t normally participate in after school clubs attending the activities.

“The number of girls enjoying playing football at Laisterdyke has given me a massive boost and I am entering five year group football teams into a local tournament.

“Through the FA’s programme, over the coming months pupils will have the chance to get involved in roles off the pitch to help manage and lead our school football teams.”

Pupil Qurra Kazmi said: “Having the opportunity to play football at lunchtime and after school has helped me to develop my skills further. It’s also helpful to work with younger pupils as a sports ambassador promoting my love of football and encouraging girls to participate more.”

Kate Hebden, the Trust’s Head of Pupil Leadership Specialism, commented: “As the first multi-academy trust to become an FA Girls’ Area Hub, Tauheedul Education Trust schools will have access to programmes developed by the FA to encourage more girls to get involved in the beautiful game, and not only as players.

“We aim to empower our female pupils to get involved in the sport both on and off the pitch, developing leadership skills and character traits that will stay with them for life. The FA’s aim through the Girls’ Area Hub programme is also to inspire more young women to consider careers in football.

“Staff in the schools taking part in the programme will also have access to FA accredited CPD courses leading to qualifications in sports coaching. The Trust will also be in a position to help the FA develop best practice for extending the programme.”

The FA Girls’ Area Hub programme, delivered in partnership with the Youth Sport Trust, takes learning opportunities through football way beyond the pitch.

The primary school programme, Active Literacy, aims to engage girls aged five to seven years in creative play and boost their literacy skills through football themed activities.

In secondary schools, the Game of Our Own programme empowers girls in Years 7 to 9 to set up and run their own football club as an after school activity. Aside from the players, many leadership roles are available to pupils including coach and event manager. Funding is also available to support pupils in the running of their clubs. In addition, teachers deliver character development sessions through their core curriculum PE that help pupils’ gain vital life skills such as motivating others, communication, empathy and leadership.

Social media helps Bradford nurse to boost donations for Staying Put – a charity helping those affected by domestic violence

IT was a simple appeal which attracted a significant response.

The power of Social Media in supporting and uniting people has already been demonstrated but the response to her own post still took Joanne Jones by surprise.

Working with families in her role as a community nursery nurse in her home city of Bradford, the 33-year-old was aware of the plight of those who had experienced domestic violence.

Being conscious of the parents who have to up-root their children swiftly to escape to a better life and often not having such simple basic necessities as a toothbrush to hand brought home the reality of the situation to Joanne.

Determined to help, her initial reaction was to help the Bradford-based charity she was already familiar with through her work.

Since it was launched 15 years ago Staying Put has supported more than 50,000 people to change their lives and it is thanks to people such as Joanne, and its many more supporters, that it continues to help many more.

“A lot of our clients have used the service at some point,” says Joanne, referring to the families she sees through her role as a community nursery nurse.

“There was one particular case, we had a lady who had to flee very quickly and left with nothing.”

Through this Joanne learned more about the emergency packs Staying Put provide which include toiletries and goodies to help people feel comfortable and supported during their time of need.

“I thought ‘there is something I can do about this’ – I decided to crack on with it,” she says.

The mother-of-two, from Queensbury, discussed it with some of the mums at the Mum and Baby group she is involved with.

“Everybody thought it was a good idea,” says Joanne.

So she decided to put out a small appeal through social media to garner support – and was overwhelmed by the response.

Conscious the city was already well-supported with food banks, Joanne turned her attentions to the practical help she knew could benefit families greatly.

Shortly afterwards Joanne began collecting donations – some were delivered to her home where she now has boxes of supplies including simple things we often take for granted such as toothbrushes; shampoo and sanitary wear.

She has since ordered some canvas shopping bags which she intends filling with the supplies and taking to the charity to distribute to those in need.

Alongside running the appeal, Joanne also decided to boost funds for the charity to help buy some additional essential items to put in the bags.

She enjoys running but working full-time and looking after her daughters, Eliza, who is two and a half and sixyear-old Gracie, doesn’t give her much time.

Nevertheless, Joanne decided to participate in the recent Bradford 10K run to help swell the funds for Staying Put – and it turned out to be a real family affair with her daughter, Gracie, and husband Neil also taking part!

Joanne says her daughter, Gracie, loves running. “She is a little whippet,” she says.

So far Jo has raised more than £300, topping her target and supporting more domestic abuse survivors in the process.

Says Jo: “I have been overwhelmed by the support I have had in making up the overnight emergency packs, not only by the people that have donated via the JustGiving page, but also by the donations of products and the interest in the idea behind the packs.

“Staying Put is vital to the safety and wellbeing of many people. Could you imagine having to leave everything you have known as well as being petrified for your safety or even your life, potentially doing this with children in tow? This to me is an unbearable thought but all too real for some people.

“Now imagine all this and then having nothing with you for the night or even a few days – no way of having a shower or a wash. Our emergency packs will hopefully bridge that little gap and may help someone for the evening and the next few days ahead.”

They say charity begins at home and every year Jo has also run coffee mornings in her own home to raise funds to support homeless charities.

“I think of it being an easy thing to do. If I can do a little bit if it helps somebody else that has to be a good thing.”

Yasmin Khan, director of Staying Put, said: “We’re very grateful to Jo and all the people who have supported her. This is a brilliant idea and will help many survivors of domestic violence who often leave with nothing. It’s lovely that Jo has been so inspired by our work that she wants to give something back to the charity.”

To donate money to Jo’s fundraising campaign, go to

Newsagent’s kiosk in city centre could be demolished

Plans to demolish a prominent newsagent’s kiosk in the city centre have been put forward by Bradford Council.

The Council’s Demolition and Works Unit has submitted the application to remove the kiosk from City Park.

Bradford Council has said removing the kiosk will create more space for events and pedestrians, and also improve the appearance of the square.

The 43.5 sq metre kiosk takes up just 0.2 per cent of the total area of City Park, which has a total area of more than 20,000 sq metres.

The Council has also pledged to help the business owner find a new location and have access to Growth Zone Funding.

The kiosk, Centenary News, has been based in City Park for 23 years.

Mohamed Memi, manager of Centenary News, said it would be sad to leave the kiosk and City Park, and a lot of its regular customers have been upset at the news.

Councillor Alex Ross-Shaw said on Facebook the decision to get rid of the kiosk was “not easy”.

He said: “The tenant was notified of our intentions not to renew the lease before the planning application was submitted. Times have changed since the kiosk was first put in and there’s a better offer now in the city centre for that type of product.

“It’s also in the middle of City Park, and to be honest isn’t really up to the same standard as its surroundings.

“As some people have noted, it also acts as a bottleneck during busy events and this gives us the opportunity to open that space up better.

“It’s not an easy decision as we’re conscious it’s someone’s business but we believe it’s the right thing to do and will give us the opportunity to improve City Park as an events space.”

A spokesman for Bradford Council said: “The multi award-winning City Park has been a major catalyst for regeneration and continues to be a magnet for visitors. When the park opened in 2012 the lease on the kiosk had a number of years to run.

“Now the lease has expired, we are looking to create more space for pedestrians and additional open space for events.

“Removing the structure will improve the appearance of the City Park environment which is now a key city centre destination.

“We will of course work with the business to help find an alternative location as well as discussing access to Growth Zone Funding as part of the Priority Streets Scheme.”

To comment on the application, visit the Council’s planning website, or write to the Planning Service at Britannia House, Hall Ings, BD1 1HX, quoting planning reference 17/06288/FUL, by Friday, December 22.

Budget 2017: Railcard extended for people aged up to 30

Rail ticket machinesImage copyright PA

Railcards offering discounted train travel are to be extended to people up to 30 years old.

Chancellor Philip Hammond is set to announce the extension in Wednesday’s Budget after a successful trial that convinced the Treasury the move would be revenue neutral.

Currently, the young persons’ railcard is for the 16-25 age bracket, but a new 26-30 card will be introduced.

The so-called millennials’ card will be available from about Spring 2018.

A trial of the 26-30 year-olds card took place in East Anglia and will now be rolled-out nationally.

It will cost about £30 and travellers will get up to one third off ticket fares, although there will be restrictions on peak-time travel.

Railcards were introduced as a way for train companies to help fill seats during off-peak times. The card for 16 to 25-year-olds has existed in one form or another since 1974.

Image copyright Getty Images

Jacqueline Starr, managing director of customer experience at the Rail Delivery Group, the trade body for train companies and Network Rail, said: “It’s good news that government has chosen to build on the trial of a 26-30 railcard by Greater Anglia on behalf of the wider industry.

“A key commitment in our long-term plan to change and improve is to boost communities by enabling more people to travel by train and that’s why we developed this proposal.”


The Treasury said the move would help keep the cost of living down for more young people.

However, Andy McDonald, Labour’s Shadow Transport Secretary said: “Any move that reduces the cost of travel is welcome but the Tories are tinkering around the edges of a broken system.

“Our railway should be run by and for passengers, not private shareholders and foreign governments.”

Also on Wednesday, the chancellor is expected to announce a review, led by an independent chair, into airline insolvency arrangements.

If follows the recent collapse of Monarch, which left 110,000 passengers without a return flight home. It cost UK taxpayers about £60m to bring people back to Britain.

The Treasury said Monarch’s failure highlighted the uneven nature of consumer protection when an airline folds.

The review will consider how insolvency arrangements can be reformed to protect passengers and ensure value for the taxpayer.

The review will produce an interim report by summer 2018, with a final report by the end of 2018.

‘Cruel and evil’ widower groomed and raped girl, 15

AN ‘EVIL and cruel’ pervert who groomed a vulnerable 15-year-old girl before repeatedly raping her has been jailed for 11 years.

Pornography addict Paul Hayton, 59, plied the child with money, cigarettes and alcohol to sexually abuse her over a three year period, Bradford Crown Court heard.

Hayton, of Allerby Green, Woodside, Bradford, was labelled a danger to girls by Recorder John Thackray, who said the former soldier was willing to take risks to engage in deviant behaviour.

Hayton was convicted by a jury in September of three offences of rape, three counts of sexual activity with a child and a charge of engaging in sexual activity in the presence of a child.

While he was remanded in custody awaiting sentence, his probation officer assessed that he posed a danger to the public.

Hayton’s victim said in a statement, read out to the packed courtroom: “Words cannot describe what you have done to me. Because of you I am broken inside and out.

“You are like a constant nightmare that never goes away and will never stop torturing me.”

The young woman said she felt ugly and worthless. She had considered suicide, self-harmed and turned to alcohol to try to get Hayton out of her head.

“He is an evil, cruel, perverted man,” she stated.

In mitigation, Hayton’s barrister Stephen Uttley said his client was a self-confessed porn addict but he was a hardworking man who had served in the Army and he had no previous convictions.

Recorder Thackray said Hayton planned to abuse the girl, touching her bottom.

When she was afraid to tell her parents, he groomed her with money, cigarettes and alcohol and watched pornography in her presence.

Hayton, a widower, targeted the vulnerable teenager, who was 15 when he first raped her, the court was told.

Addressing Hayton, Recorder Thackray said: “She was a child and she made it clear that your advances were completely and utterly unwanted.”

Recorder Thackray said the complainant had suffered severe psychological harm, battling depression and anxiety, thinking of suicide and self-harming and turning to alcohol.

He told Hayton: “Your offending has had a profound effect on her and it will continue for the rest of her life.”

Hayton was given a 14-year extended prison sentence made up of 11 years in jail and three years on extended licence.

He must serve at least two thirds of the 11 years behind bars and he will not be freed until the end of the prison term unless the Parole Board decides it is safe to release him earlier.

He must sign on the sex offender register for life and the judge made an indefinite Sexual Harm Prevention Order.

Hayton, who wore a red casual jacket for the court hearing, sat impassively in the dock throughout the proceedings.

After the case, an NSPCC spokesman said: “Hayton’s crimes against his young victim are utterly despicable and his behaviour is a sadly all-too-familiar example of the way groomers target vulnerable children.

“His victim has shown incredible courage in speaking out and this case shows that victims can come forward with the confidence they will be listened to.

“We want every child to be able to spot exploitation for what it is and, if they find themselves in danger, know that it is categorically not their fault.

“Anyone with concerns about a child can call the NSPCC Helpline 24/7 in confidence on 0808 800 5000, children who need help can call Childline on 0800 1111.”